Privacy policy.
1. Who We Are
True North provides virtual connection and emotional support sessions to help individuals feel seen, recharged, and encouraged.
Our website is hosted on Squarespace, which provides the secure online platform and technical tools that allow us to offer our services.
2. Information We Collect
We collect only the information necessary to provide you with a positive and secure experience, including:
Your name, email address, and phone number when booking a session or contacting us.
Payment information (processed securely by Stripe or PayPal — we do not see or store your full card details).
Technical data, such as your browser, device type, and cookies (managed by Squarespace for analytics and site performance).
3. How We Use Your Information
We use your information to:
Confirm and manage your bookings
Communicate about your sessions or updates
Provide customer support
Improve our offerings and website experience
We do not sell or share your personal data with third parties for marketing or advertising purposes.
4. Data Hosting & Security
Our site uses SSL encryption (HTTPS) to keep your connection secure.
All personal data is stored on Squarespace’s servers, protected by their industry-standard security systems.
Squarespace complies with major privacy regulations including GDPR (EU) and CCPA (California).
5. Payments
Payments are handled through Stripe or PayPal, both of which use industry-standard encryption.
True North does not receive or store your credit card number or banking information.
Your payment data is processed under their respective privacy policies.
6. Cookies & Analytics
Our website may use cookies to:
Help the site function properly
Remember your preferences
Understand general visitor activity for site improvement
You may disable cookies in your browser at any time. A cookie consent banner may appear on your first visit in compliance with privacy law.
7. Your Rights
You may request to:
Access or correct your personal data
Ask that we delete your data after services are completed
Withdraw consent for communication at any time
Simply email us at hello@truenorth-connect.com to make a request.
8. Third-Party Links
Occasionally, we may include links to external sites (e.g., resources, articles, or podcasts).
We are not responsible for the privacy practices of those websites, so please review their policies individually.
9. Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our services or compliance standards.
The latest version will always be posted on this page.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
hello@truenorth-connect.com
True North – Connect, Recharge, Be Seen